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Manager, Application Support - Change Management

Washington, DC · Information Technology
Manager, Application Support – Change Management
Job #10236636
United States – Washington, DC
  1. Work across one or more shifts in a 24x7x365 operational team.
  2. Manage a team of Change Analysts. Management of activities include employee selection, ongoing performance management, compensation administration, education and development, goal setting, and team‐building activities.
  3. Manage day‐to‐day delivery of the Change Management process. This includes driving and coordinating resolution, escalation (both technical and hierarchic), as well as Coordinating Change Advisory Board activities.
  • 5 years’ experience with Change Management processes
  • 3 years management experience within an IT capacity
  • Knowledge of software development and delivery principles and methodologies
  • Oral communications: Proven ability to express ideas verbally, including good presentation skills
  • Written communications: Proven ability to produce a variety of business documents that display a command of language, clarity of thought and orderliness of presentation
  • Intermediate to advanced skills working with Excel, Word, Visio and PowerPoint
  • Intermediate to advanced skills working with Remedy and/or ServiceNow
  • Intermediate to advanced skills working with BI reporting tools
Bachelor’s Degree. Business, MIS, or equivalent
ITIL v3 Foundations Certification required
ITIL v3 Operational Support and Analysis preferred
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