Help Desk Technician

Location: Hanover, MD, United States
Date Posted: 06-19-2018
Support Desk Technician
Job Location:  DC Metro Locatons


The Company is seeking a wide range of candidates, with all levels of experience, to serve as VIP Support Desk Technician for a large Navy support contract.  

Experience Requirements:   
Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices
Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes
Providing IT customer technical support on Microsoft operating systems and network services.
Able to configure Microsoft Office user settings
Proficient in resolving Microsoft Office issues
DOD and DON Information Assurance and Computer Network Defense policies and directives
DISA Common Operating Environment
NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests
Liaison between end-users and NMCI support.
Management of Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts
Install/configure software included in the NMCI Core Build
Install/configure software that is not included in the NMCI Core Build
Track, diagnose, coordinate help desk support for and assist in resolution of NMCI user technical problems
Mobile device configuration management
Must be eligible for SECRET DoD Security Clearance
DoD 8570 Certified: Security+ CE
Strong problem solving, priority setting, and collaboration skills
Ability to communicate and explain issues to other teams
Good verbal and written communications skills
Strong problem solving, priority setting, and collaboration skills
Ability to communicate and explain issues to other teams
Good verbal and written communications skills
 
Educational Requirements:  
Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
A computing environment certification such as Microsoft Certified Professional (MCP)

Security Requirements:   
Must be eligible for DoD SECRET Security Clearance
DoD 8570 Certified: Security+ CE

 
 Apply on Line: http://nationalrecruiters.catsone.com/careers
                     


Company offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! 
 
EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.
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